Shipping Policy

In the unlikely event that our product arrives damaged or faulty, you must notify us within twenty four hours of delivery by sending an email to

tinkabellsstitch@hotmail.com

Included in your email:

we will require a copy of the receipt and photographs of the damage or fault with a short explanation of what you found damaged or faulty, if it is not obvious from the photo of the product. 

If it appears that the Product may have been damaged in transit please send us photos of any damaged packaging before removing the product from its packaging.

Returns of incorrectly supplied Products should also be notified to us at tinkabellsstitch@hotmail.com twenty four hours of delivery.

Provided you have notified us within the relevant time periods we will provide you the option of either a refund or replacement. Refunds or replacements claimed outside of the relevant time period will be at our sole discretion.

The cost of collection and return of faulty, damaged or incorrectly supplied products from you shall be met by us. 

Where faulty goods are returned to us for replacement, we reserve the right to credit or refund the price instead of replacing the product. Your statutory rights are not affected.

You must notify us by writing to tinkabellsstitch@hotmail.com of a non-delivery within two working days of the scheduled delivery date. We will then give you the option of a credit or a further delivery of the missing product. If you do not notify us within the stated time limit, we shall not be liable for the non-delivery.

 

Please note you may need to pay duty and taxes when items arrive depending on your country/ cost of your order. All items are shipped from the UK.

 

Overseas shipments are sometimes subject to delays due to the delivery country’s customs. You are responsible for paying any customs fees, duty and tariffs.

The United Kingdom (UK) is no longer a member of the European Union (EU). If you buy goods from the UK you may incur charges. This includes Ireland.

Sometimes international packages can get stuck in customs. Unfortunately this is out of our control and so delivery times may be a little longer than stated. You will however be able to track your package and see delivery updates to keep up to date on when it will be delivered to you.